After you cancel your policy, a member of the team will be in touch about your refund/ amount owed to us.
We will try to get back to you as quickly as possible but we say that refunds usually take 5 - 10 days to be on the safe side.
Please note that we are only able to issue your refund to the card you originally signed up with. If that original account is now closed, please don't worry as your bank will transfer the refund to your new account.
Learn more about how to cancel your policy here.
More information about cancelling your policy
- Do I have to pay a fee if I cancel my policy?
If you bought your policy less than 14 days ago you can cancel your policy for free! 👍
If you cancel after 14 days of buying your policy (not your policy start date), there will be a £50 cancellation fee.
- If I cancel my policy today, what time will my cover end?
If you cancel today, you will be covered with us until 23:59 tonight.
The Legal Stuff
It’s a legal requirement that any vehicle that requires road tax and is allowed to be used on public roads is also insured so if you do cancel your policy you must get insurance elsewhere.
Please also make sure your balance is cleared before your account is closed. We reserve the right to use a debt collection agency to collect any outstanding payments after this point.