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Car insurance

Car insurance

Buying a policy

Do I need to be the registered owner of the vehicle to insure it?
Why can't you insure me?
How do I find a saved quote?
How do I buy a new policy?
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Managing your policy

How do I change the vehicle on my policy?
How do I add Business Class to my policy?
How do I update my home address?
Can I add a second car to my policy?
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Claims

Who repairs my car?
What do I do if I have an accident?
How do I make a claim?
How to make a windscreen or glass damage claim?
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Policy information

Can other people drive my car?
UK conviction codes & penalty points
Can I drive someone else's car?
Is my car insured?
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ID check

How long do I have to complete the ID check?
Why do you ask for proof of ID?
Can I do the ID Check on my computer?
How to do the ID check
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No claims discount

How to download your NCD email as a .pdf document
How do I get my NCD Certificate from Marshmallow?
How can I prove my No Claims Discount?
What type of NCD do you accept?
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Verification documents

How do I prove my UK address?
What documents do you accept to prove my occupation?
When will I hear back after uploading my documents?
Why do you ask for additional documents?
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Marshmallow Miles

How do Marshmallow Miles rewards work?
What is Marshmallow Miles?
How do I improve my driving score?
How is my driving score created?
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Renewing your policy

I don't want to renew my policy
How do I renew my policy?
Can I downgrade to Marshmallow Essential at renewal?
Can you give me a cheaper renewal offer?
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Payments

Can I change the due date for my monthly payments?
Can I change my bank details for my monthly payments?
Who are PremFina?
What happens if I miss a monthly instalment (repeat card charge)?
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It's better in the app

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Our Customer Service team is ready to chat whenever you have a question. They’re a lovely bunch.

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Certificates & awards

Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.