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Car insurance

Car insurance

Buying a policy

Do I need to be the registered owner of the vehicle to insure it?
How do I refer a friend for £75?
Do you offer temporary insurance?
What is Marshmallow Essential?
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Managing your policy

How do I change the vehicle on my policy?
How do I add a driver to my policy?
Can I pause my insurance policy?
How do I change my personal details?
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Claims

Who repairs my car?
Will my price increase if I make a claim?
What happens if my car can't be repaired?
What is excess?
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Policy information

Can other people drive my car?
Can I drive someone else's car?
Is my car insured?
Why isn't my car showing up on ask MID yet?
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ID check

How long do I have to complete the ID check?
Why do you ask for proof of ID?
How to do the ID check
Why do I have to do an ID check?
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No claims discount

How to download your NCD email as a .pdf document
How do I get my NCD Certificate from Marshmallow?
How can I prove my No Claims Discount?
What should I do if I don’t have NCD proof?
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Verification documents

How do I prove my UK address?
What documents do you accept to prove my occupation?
Why do you ask for additional documents?
What documents don't you accept as proof of my UK address?
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Marshmallow Miles

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Renewing your policy

I don't want to renew my policy
How do I renew my policy?
Can I downgrade to Marshmallow Essential at renewal?
Can you give me a cheaper renewal offer?
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Payments

Can I change the due date for my monthly payments?
Can I change my bank details for my monthly payments?
Who are PremFina?
What happens if I miss a monthly instalment (repeat card charge)?
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It's better in the app

Loved by Marshmallow customers everywhere, our 4.9 star app is the quickest and easiest way to manage your policies.

Or, log into your Marshmallow account

Here when you need us

Our Customer Service team is ready to chat whenever you have a question. They’re a lovely bunch.

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Certificates & awards

Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.