We’re a digital-first insurer, which means we believe in keeping everything online. No waiting on the phone, simply drop us a message and one of our friendly team will get back to you.
Please note that we cannot provide quotes over email or on chat. You can use our online signup form to get a quote.
There are multiple different changes you can make to your policy. To make a change, email email@example.com with the appropriate information.
Please note, not all changes can be accepted if they fall into our exclusion list.
There are also other changes that can be made, email us with other queries that you have.
For further information click here
At Marshmallow we want to offer everyone a better deal on their car insurance! But, there are some circumstances when we can’t offer cover.
We look at a range of factors such as your driving history, your car, and where you live. If you are really struggling to find insurance elsewhere then please send us an email to firstname.lastname@example.org and we will see if there is anything more we can do to help.
There are some cars, jobs and locations we aren’t able to cover right now. (If this is you, we’re really sorry.) We’re working on it. In the future we hope to be able to cover pretty much everyone.
Want more information? Look below:
As a new insurer, we want to give everyone a better price for their car insurance. To do this, we work with several partners, agreeing when we can and can’t offer cover. Here is a list of circumstances when we won’t be able to offer cover
Knowing all our customers helps us keep our premiums low for all foreigners living in the UK. This is why, when you buy your policy, our first step will be to verify your identity.
We’ve partnered up with Onfido to offer you a simple way to verify your identity. You’ll receive an email from us, containing a unique and secure link to our ID verification platform. Please note that you can access it from your smartphone, and take photos directly from the platform throughout the process!
The ID verification algorithm will do the rest! Results can take up to a few hours to reach us. We’ll send an email as soon as they do, to let you know of the next steps. In some cases, we might have to ask you to send us alternative proof to verify the results.
For further information, click here.
To cancel your policy, simply send an email to email@example.com with the following information:
One of our team will process your request within 24 hours and keep you updated.
You can cancel your policy at any time!
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