At Marshmallow we want to offer everyone a better deal on their car insurance! But, there are some circumstances when we can’t offer cover.
We look at a range of factors such as your driving history, your car, and where you live.
There are some cars, jobs and locations we aren’t able to cover right now. (If this is you, we’re really sorry.) We’re working on it. In the future we hope to be able to cover pretty much everyone.
Want more information? Look below:
As a new insurer, we want to give everyone a better price for their car insurance. To do this, we work with several partners, agreeing when we can and can’t offer cover. Here is a list of circumstances when we won’t be able to offer cover
Knowing all our customers helps us keep our premiums low for all foreigners living in the UK. This is why, when you buy your policy, our first step will be to verify your identity.
We’ve partnered up with Onfido to offer you a simple way to verify your identity. You’ll receive an email from us, containing a unique and secure link to our ID verification platform. Please note that you can access it from your smartphone, and take photos directly from the platform throughout the process!
The ID verification algorithm will do the rest! Results can take up to a few hours to reach us. We’ll send an email as soon as they do, to let you know of the next steps. In some cases, we might have to ask you to send us alternative proof to verify the results.
For further information, click here.
For further information click here
You can now make changes to your account yourself inside the Customer Account.
Log in here.
Inside your account you can do the following actions:
For all other queries, click the 'I have a question' button on the Help page and follow the instructions.
To cancel your policy, you need to log into your account.
You can cancel your policy at any time!
The Legal Stuff
Please remember that it is a legal offence under S143 of the Road Traffic Act 1988 to use, cause or permit someone else to use a motor vehicle on a road without a valid motor insurance policy in force so you will need to get another insurance policy if you want to continue to drive this car.Please note: If a claim is made on your policy at any point, you may be liable to pay your full premium amount after cancellation. If this happens, we will be in contact about payment options.
Unfortunately we don't have a direct customer service line as we're an online-only company.
If you need to make a claim, follow the instructions here.
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